I had a customer mosey over to the desk the other day and tell me “I’d like to file a complaint.” I started to say “OK, would –” and he interrupted me with: “Aren’t you going to ask me what kind of complaint?” At that point I was thinking, Fine, I’ll bite: “OK, what kind of complaint do you have?” Then, he said “Oh, nevermind. You were supposed to get all riled up, but you didn’t.”

He then headed for the downstairs and called back to me, “But you’ll never forget me, will you?” No, I won’t.

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