I had a customer just ask me where the gift cards were. I told him he could get them at any of the cashiers. Then he said, No, the Christmas gift cards. I asked him if he wanted the cards that you can give as a substitute to cash. He said, No, the gift cards that you can send in the mail. Oh, OK! Cards are upstairs on the landing, etc.

Not ‘gift cards.’ It’s ‘greeting cards.’

Also: Ahh! I’ve accidentally been telling customers the store is open until 6 p.m. tonight when it’s only open until 5 p.m. I checked the Holiday schedules in the binder to be sure, but they’re wrong. I didn’t think to check the Web site, too. I’ve misinformed about 7 customers! It’s going to eat away at me. I hate this.

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